Frequently Asked Questions
Find answers to common questions about our rental services
What is the booking process?
Booking with Eastside Event Rentals is easy! Simply browse through our catalog, select the items you want, and fill out the booking form. Once we confirm availability, you'll receive a receipt confirmation with the details (from Stripe). You will also receive a reservation ID. Please keep this for your records.
How far in advance should I book?
We recommend booking as early as possible, especially for weekends and holidays. We typically need at least 2 weeks' notice. For any bookings with less than 48 hours' notice, a $25 rush fee will be applied.
What are the rental fees?
Our fees include standard Washington state sales tax and credit card merchant fees. As a small business, we currently need to pass these costs along due to our thin margins. We hope to absorb these costs as our operations scale in the future.
Do you require a deposit?
Yes, our booking system automatically includes a security deposit equal to twice the order amount. This is merely a hold on your card and typically won't appear as a charge. Upon safe return and inspection of the equipment, we will release the hold within 24 hours (typically within 1-2 hours).
What is your cancellation policy?
We offer 100% refunds for cancellations made at least 72 hours before your scheduled rental. Cancellations made between 24-72 hours in advance will incur a 10% cancellation fee. Orders cancelled within 24 hours of the scheduled time will incur a 25% fee.
What if I need to make changes to my booking?
We're flexible with booking changes. Simply contact us by phone at (425) 499-3474, and we'll be happy to assist you with any modifications to your reservation.
How do I return the rentals?
All items must be returned by the agreed-upon date and time. Late returns will incur additional charges at the daily rate. We understand that timing can be challenging, so we're typically flexible with return times. Contact us if you need to make arrangements.
What if an item is damaged?
Customers are responsible for any damages that occur during the rental period. This is why we require a security deposit at the time of booking. The deposit will be used to cover repairs or replacement if necessary.
Still have questions?
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